April 28th, 2010 by Nicole
Representatives of Yukor, Mr. Hiroki Ebisuya and Mr. Yutaka Unno, visited Solaris’ facilities last week to finalize the exclusive distributor agreement between both companies.
Everyone at Solaris feels honored to have the opportunity for our products to help expand Yukor’s vision of providing quality products to patients in Japan.
Yukor was established in 1973 and specializes in total breast care for post-mastectomy patients. They offer compression stockings for those with Lymphedema, artificial breasts, speciality bras, wigs and more.
To learn more about Yukor and how to purchase Solaris procuts in Japan, please contact Yukor at +81-3-3896-2651 or email at yukor@yukor.co.jp
Kathy and Mr. Hiroki Ebisuya Signing Agreement
Mr. Hiroki Ebisuya and Mr. Yutaka Unno with the Solaris Staff
Posted in Inside Solaris, International | No Comments »
April 27th, 2010 by Nicole
The Lymphedema Diagnosis and Treatment Cost Saving Act of 2010 bill (HR 4662) now has 7 co-sponsors! We encourage everyone to build the buzz around this bill. We still have a long way to go and every little bit helps.
You can track the bill’s status here
The website says that the goverment tracks legistlation conversation via twitter and other forums. They have asked that people use the hashtags #usbill and #hr4662 when discussing this bill so they can see all the activity the bill generates.
Keep those letters to your Congressman coming! A very easy way to do this is by emailing them. To find out which Congressman represents you please visit the Write Your Representative website.
Tags: #hr4662, #usbill
Posted in Lymphedema Legislation | 1 Comment »
April 23rd, 2010 by Liz
This week (we know, we skipped a couple!) the customer service team is going to demystify the return authorization process.
Did you know that Tribute garments are warranted for a full year? Not only do Tribute garments come with a one year warranty again manufacturer’s defects but they also have a Sure Fit Guarantee and one FREE alteration!
If a Tribute garment does not fit a patient properly when it is first received it can be sent back for adjustments. If the patient decreases in girth we will gladly take the garment in to the new measurements one time within the one year warranty period. Both of these services are free of charge.
So what is the procedure for sending a garment in for adjustments? Below are the steps:
1. An alteration form must be included and fully filled out with the garment being returned. We prefer the medical professional who first fit for the garment to fill out this form. The form can be found in the back of the black and white “Professional Information” booklet in our Professional Packet. Please follow instructions on the form for marking the garment. If you can’t find the product ID number, it’s located on the tag attached to the Tribute garment.
Alteration Form
2. Contact Solaris to obtain a return authorization (or RA) number. Write this number on your alteration form. You can contact Solaris by calling 888.918.9180.
3. Please ensure that the garment is freshly laundered before it is sent back. We will return garments unaltered for washing if they are soiled, or charge a $50 laundering fee.
4. Always include a measurement form with new measurements.
5. Please keep in mind that our alterations staff are not medical personnel, please use lay terms if possible.
Reminder: Garments can only be altered within their one year warranty period. Use of bleach or fabric softener will void the warranty as stated in profession literature and Usage Guidelines sent with the garment. Tears and holes are not included in the warranty.
If you need an alteration form or have any question on this process or anything else, feel free to contact us!
- Solaris Customer Service Team
Posted in Tips and Tricks | No Comments »
April 16th, 2010 by Nicole
Hello all! We have updated the alloted girth sizes for a few of our Caresia product lines. These changes have been made in our new pricing and product catalogs but just a heads up if you have not seen them yet!
Caresia Arm
Caresia Arm Updated Girth Sizes
Caresia Thigh
Caresia Thigh Updated Girth Sizes
Posted in Product Updates | No Comments »
April 8th, 2010 by Nicole
The Canadian Lymphedema Framework (CLF) committee made a pitch to the International Lymphoedema Framework at their 2nd annual conference in Brighton, UK during the third week in March to bring the conference to Toronto for the 3rd annual conference. The pitch was accepted!
This will be the first time that the annual conference will be held somewhere other than the United Kingdom. It will certainly benefit Canadians and other North Americans who had previously been unable to attend the conference.
Lymphovenous Canada created a wonderful blog about their experiences at the 2nd Annual ILF Conference. You can see the day to day coverage here.
Posted in Conferences, International | No Comments »
April 8th, 2010 by Nicole
The Canadian Lymphedema Framework Project (CLF), has created a survey for health professionals who provide lymphedema treatment in Canada. The survey is intended to gain more understanding of current lymphedema care being provided in Canada and to hopefully improve and give lymphedema care to all patients in Canada.
To the lymphedema care professionals in Canada who would like to participate, please email canadalymph@live.ca to ask to be included. The deadline is April 15th. The CLF could really use your input so please participate!
Posted in International | No Comments »
April 1st, 2010 by Liz
Amanda, Amber and Liz, the Solaris customer service team, would like to offer a (hopefully) weekly entry to help clarify some of our stickier ordering issues. This week we’d like to talk about the hand tracing form.
Our hand order forms can be a little confusing, we know. When do you send one, when don’t you need to, and what measurements are included?
The hand order form is used for a few different things. If you’re ordering a glove, if you’re adding digit spacers to a Tribute arm sleeve that starts at the fingertips, or if you’re highlighting a problem area somewhere on the hand. The measurements are all circumferences: A is the wrist, B is around the MCPs, and C through G are the circumferences of each individual digit. These measurements are used to determine how wide or narrow the openings of the digit spacers should be, and seeing the hand tracing helps us lay out the gloves as accurately as possible.
If you don’t have a hand tracing form available to you, you can trace the hand on a regular sheet of paper, but please include a scale as the actual size of the tracing might be skewed by the fax machine.
Here are examples of both methods:
A completed hand order form.
A hand tracing with a scale.
If you have any questions about hand tracings or anything else Solaris related feel free to give us a call.
- Solaris Customer Service Team
Posted in Tips and Tricks | No Comments »
